REFUND POLICY

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Thank you for choosing California Document Prep, operated by Grandcrest Holdings LLC DBA Grandcrest Business. We strive to provide fast, accurate, and professional document preparation services.

This Refund Policy explains when refunds may or may not be issued for our services.

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1. All Sales Are Final Once Work Begins

Because we provide custom, labor-based document preparation, all payments become non-refundable once:

• You submit your intake form, or

• We begin drafting your documents

Whichever happens first.

This complies with industry standards and California Business & Professions Code requirements for LDAs.

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2. No Refunds for Completed Work

We do not issue refunds for:

• Finished documents

• Documents that have been typed, drafted, or prepared

• Work completed based on information you provided

• Documents you later change your mind about

• Court decisions or outcomes (we cannot guarantee results)

Once a document has been prepared, payment cannot be refunded under any circumstances.

 

3. No Refunds for Delays Caused by Clients or Third Parties

Refunds are not issued for delays caused by:

• Courts

• County Recorders

• Government agencies

• Clerk errors

• Client delays responding or providing information

• Client failure to review documents in a timely manner

Document Prep timelines depend heavily on client cooperation and third-party processing.

 

4. Filing Fees Are Non-Refundable

If you request us to file documents:

• Court filing fees

• Recorder fees

• Processing fees

• Notary fees

are non-refundable because these fees go directly to third parties.

 

5. Duplicate Orders or Errors

Refunds may be issued in limited cases if:

• You accidentally submitted a duplicate order

• Your payment was made in error and we have not started work

If work has already begun, the order cannot be refunded.

 

6. Chargebacks Are Not Allowed

By purchasing our services, you agree not to file chargebacks or payment disputes for:

• Completed work

• In-progress work

• Work delivered based on your instructions

We will respond to all chargebacks with:

• Completed document proof

• Your intake form

• LDA compliance records

• Communication logs

• Terms & Conditions acceptance

This ensures full legal protection for the business.

 

7. Cancellations Before Work Begins

If you request cancellation before we begin working on your file, a partial refund may be considered, minus:

• $35 administrative fee

• Any time spent reviewing submitted information

Once we begin typing, drafting, or preparing your documents, the order becomes non-refundable.

 

8. No Guarantee of Legal Outcomes

We are not attorneys.
Refunds cannot be issued based on:

• Court rulings

• Denials

• Delays

• Rejections

• Client dissatisfaction with legal outcomes

We prepare documents exactly as you direct.

 

9. Contact Us for Refund Questions

If you believe a refund is warranted under the above conditions, contact us:

California Document Prep
Grandcrest Holdings LLC DBA Grandcrest Business
Email: info@CaliforniaDocumentPrep.com
Phone: (909) 710-0825
1101 S Milliken Ave Ste E
Ontario, CA 91761